Shipping & Delivery

Delivery Costs and Times

For Sydney deliveries, we deliver between 8am-5pm Monday to Saturday (this is dependent upon traffic and other conditions). Once you have placed your order you will need to arrange a delivery time and we will advise you of the delivery charges applicable.

For interstate orders, a courier or freight company will be used. We will call within 2 business days of your order being placed to arrange a date of dispatch from our warehouse and advise you of the shipping charges applicable. Unfortunately, we are not be able to guarantee an exact date or time of delivery for interstate orders.

We can generally hold orders for up to 5 months (for example, if you are just starting to build and don’t want to miss out on a bargain). You are required to pay our standard minimum 10% deposit to secure your stock, with the balance payable in full prior to dispatch from our warehouse. We do not charge additional storage fees for holding orders for up to 5 months. If you need us to store your order for longer months, additional charges may apply.

To know more about the delivery of ordered items, you can contact us on +61 405 536 426.

Australian Orders

We must have the following details,

1. Contact Name of the consent person in order to collect the ordered item from Teakman Timber Flooring,

2. Contact Number of the consent person, by any chance if the item is not collected.

3. Unit/ House Number along with Street address

4. Suburb and post code.

5. Also need to confirm the given address belongs to residential location or commercial location (forklift access) because the freight cost varies depending on the location.

for any order submitted. We cannot ship to P.O. boxes.

Unless you request that an "Authority to Leave" instruction be given, we will require a signature at the point of delivery. It is therefore a requirement that you provide with a delivery address where someone will be present to sign for the consignment during delivery hours.

Click and Collect

When you purchase online you have the option to pick your goods up from our store at 1B/42-44, Birnie Avenue, Lidcombe 2141. We will notify you when your goods are available for collection.Flooring comes in long, heavy boxes and typically does not fit in cars and will require a trailer, ute, van or similar. We suggest you measure your vehicle and/or trailer and check weight limits before choosing this option.

International Orders

Unfortunately, Teakman Timber Flooring only ships within Australia.

Insurance

As third party carriers are used for interstate orders, insurance does not form part of the quoted cost. If you would like to insure your goods during transit, you will need to inform us before, once you are done with placing the order.

If Goods are Damaged on Arrival

If any goods appear to have been damaged in transit and it is apparent when they arrive please REFUSE the delivery and contact us immediately on +61 413 279 168. If you have already accepted delivery of your goods and then discover that they appear to have arrived damaged, you must contact us within 24 hours of delivery. If possible please take photos of the damaged goods. Outside of 24 hours after the time of delivery we cannot be held liable for any damage to goods you have accepted. This does not infer that we are necessarily liable for any damage to goods in transit from us to you, whether accepted by you or not.

Defective Merchandise

If you receive defective goods please call Teakman Timber Flooring on the above number for return instructions.